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Cancellation Policy

Lazy J Ranch LLC, is committed to providing exceptional equine-assisted services and strive to ensure the best possible experience for all participants. This Refund Policy outlines the terms and conditions for cancellations, rescheduling, and refunds. 1. General Policy • Payments for equine-assisted services are required in advance to secure your spot in the program or session. • Refunds are considered based on the timing of the cancellation and the specific circumstances outlined below. 2. Cancellation Policy By the Client: • More than 48 Hours in Advance: If you cancel more than 48 hours before your scheduled session, a full refund will be issued, or you may choose to reschedule without penalty. • Less than 48 Hours in Advance: If you cancel less than 48 hours before the session, a refund will not be issued. However, one rescheduling opportunity may be granted at the discretion of the staff. • No-Show Policy: No refunds will be issued for no-shows or failure to attend a scheduled session without prior notice. By Lazy J Ranch LLC: • In the event Lazy J Ranch LLC must cancel a session due to unforeseen circumstances, such as inclement weather, staff availability, or horse health concerns, clients will be offered the option to reschedule or receive a full refund. 3. Refund Requests • Refund requests must be submitted in writing to Lazy J Ranch LLC via email or in person. • Approved refunds will be processed within 7-10 business days. 4. Non-Refundable Items • Gift cards, promotional packages, memberships, and custom merchandise are non-refundable. • Fees for incomplete or partially attended sessions are not refundable. 5. Rescheduling Policy • Rescheduling requests must be made at least 48 hours before the session. Sessions rescheduled outside this timeframe will depend on availability. • A session may be rescheduled once without additional charges. • Subsequent changes will incur a $25.00 administrative fee. 6. Emergency Exceptions We understand that emergencies may arise. In such cases, please contact us as soon as possible. Refunds or rescheduling options will be considered on a case-by-case basis for medical emergencies, family crises, or other extenuating circumstances. For questions or assistance with cancellations, rescheduling, or refund requests, please contact us: • Email: info@LazyJRanchLLC.com • Phone: 978-255-7461 By booking a session or program at Lazy J Ranch LLC, you acknowledge and agree to the terms of this Refund Policy.

Contact Details

• 49 Seabrook Road, Salisbury, MA, USA

  978-828-6337

  info@lazyjranchllc.com